THE CITY'S ONLY
THE NUMBER
THE SOLUTION CENTER
440
AGENT

Ready for any emergency, trained 440 agents...

7/24
SERVICE

Operated units with shift system

SERVICE
LANGUAGES

Service in many different languages except Turkish...

INTERVIEW
10 MILLION TIMES

3 Million times per year,
Three hundred thousand times per month
8 thousand times everydaY

SCROLL
THE PAGE
WE ELIMINATE THE BUREAUCRATIC WALLS
BETWEEN THE CITIZEN AND THE STATE!
AT THE MOMENT YOU ARE CALLING THE SOLUTION STARTS!
1
WITH
CITIZEN

We listen to the citizen and we determine the source of the problem.

2
RECEIPT OF THE
APPLICATION

The problem is identified, are recorded

3
TRANSMIT OF THE
APPLICATION

Forwarded to the Directorate of interested in the problem.

4
SOLUTION
PROCESS

The reference area of the Directorate begins the process of generating a solution

5
APPROVAL
PROCESS

The approved solution reports to citizen by Departments.

6
RECALL CITIZEN

We call back teh citizen. The problem and the source is determined.

RESULTS
PROBLEM
SOLVED

Satisfied  citizen that is not left out of the process with taken at the center of all…

OUR QUALITY CERTIFICATIONS
OUR AWARDS
  • 9. Turkey Call Center Awards- “Most Commendable Technology Award’”
  • 10. Turkey Call Center Awards- “Most Commendable Educational Program Award”
  • Istanbul University, Radio Communication- “ The Institution That Uses The Best Social Media Of The Year Award”
  • Bandırma On Yedi Eylül University, Media and Communication Club- “Social Media's Most Active and Solution-oriented Institution Award”
  • Association Of Medical Students In Turkey (Turkmsıc)- “The Best Uses Of Social Media Public Institution Award”
  • SOSYOTAY(Social media monitoring,analysis and management)- “A Plaque Of Appreciation Of The Contribution Of Social Media”
OUR QUALITY
CERTIFICATES
AND AWARDS IN A
TRANSPARENT
QUALITY
CERTIFICATIONS
IS ACQUIRE WHEN THE PROBLEMS
RESOLVED!
Channels we received the applications
#beyazmasaheryerde
BY
TELEPHONE

by calling 153...

SOCIAL
MEDIA

Apply with twitter Apply with facebook

MOBILE
APP & WEB

Beyazmasa Website Google PlayApp Store

APPLICATION
FACE TO FACE

Contact Points White Desk

APPLICATION
FACE TO FACE

SMS, MMS, Voice Prompt, E-Mail

BY
FAX

0212 455 43 43'eby sending a message

OUR INFORMATION LINES

We take advantage of all the tools to be able to intervene the problem quickly. In this way, citizens by identifying the source of the problem wasn’t tough questions with quick solutions we are able to produce.

TRAFFIC
Traffic sign, road, intersection number
AKOM
The disaster Coordination Centre database.
MERNİS
State register, citizenship informations
MAP
Integration with map applications
CRM
Location detection by application
CENTRAL OFFICE
SOFTWARE
REPORTING
Justice and Leadership
Participation and Productivity
Quality and Transparency
Confidence
  • We are Focused On The Future
  • We Offer Excellence To Our Citizens
  • We'll Get Success With Our Employees
  • We Provide Continuous Improvement
  • 
We Use Effective Collaborations
  • Use resources effectively and efficiently
  • 
We design and manage Excellent processes
  • 
We get To Excellence With Our Leaders
IN THIS CITY,
YOU WON'T FIND ANYTHING MORE INSPIRING THAN THE CITY ITSELF